CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work

{'Dimensions': '7.87 x 1.85 x 10.12 inches', 'Edition': '1st', 'ISBN-10': '0749436964', 'ISBN-13': '978-0749436964', 'Item Weight': '3.7 pounds', 'Language': 'English', 'Print length': '700 pages', 'Publication date': 'August 1, 2002', 'Publisher': 'Kogan Page Business Books'}